Olio for Skilled Nursing
SNFs Using Olio Get More Referrals
Olio is the only platform that modernizes the entire care journey from pre-admission through post discharge, and gives SNFs the performance data to earn more referrals through preferred partnerships.
Loved by teams at
18k+
Users
180k+
Episodes coordinated
25%
Lift in Admissions
96%
Provider Satisfaction
15hr
Weekly admin time saved
70%
fewer documentation errors
SNF care coordination is broken
It doesn't have to be.
Skilled nursing operators are being asked to deliver hospital‑level performance with tightening margins, evolving CMS regulations, and intensifying pressure from hospitals and payers.
Yet most teams still rely on fragmented tools and manual workflows that make it difficult to grow census, control staffing, and safeguard quality.
Olio serves as the connective infrastructure for seamless care transitions, giving SNF leaders visibility and insights to manage every transition and every facility with confidence. The result is faster decisions, more predictable occupancy, and stronger, data‑driven relationships with referral partners and payers.
Benefits Across your Entire Organization
Olio converts operational and clinical activity into actionable data, with a sharp focus on what drives growth and performance today. Operators gain a single, trusted view into referral acceptance and denial patterns, lead times from referral to decision, home health partner performance, payer mix, and workforce efficiency—enabling them to benchmark facilities, scale best practices, and intervene before issues escalate.
Faster Admissions
180–250
60–70%
Smooth Census Levels
40–60%
8–12%
Successful Transitions
Better compliance standards
Faster referral responses
Post-discharge visibility
Lower risk of F-Tag penalties
Actionable Data
Gain a single, trusted view into referral acceptance and denial patterns, lead times, home health partner performance, payer mix, and workforce efficiency — enabling you to benchmark facilities, scale best practices, and intervene before issues escalate.
A Solution for the Entire Patient Journey
Accelerated Admissions
The hours-long admissions process is now done in minutes. Olio automatically checks and flags for clinical assessment criteria, high cost medication, benefit verification, and sex offender registry.
Teams can now receive, review, flag, and accept inbound referrals without ever leaving Olio. Decision-making has never been faster.
Census Management
Olio transforms census data into forward-looking visibility of occupancy over the coming days and weeks, revealing where dips, surges, and openings will impact top-line and margin performance. With that insight, operators can avoid costly overstaffing, and prevent margin-eroding understaffing.
Outbound Referrals
Olio is the first software that lets SNFs send and manage outbound referrals digitally instead of relying on the endless scramble of faxes, non-secure emails, and phone tag. Outbound referrals are easily made with the click of a button and the status of every referral is laid out in a single window.
Once the patient leaves the building, SNFs are able to track their progress through the next level of care.
Post-Discharge Visibility
Olio is the only software that drives consistent engagement between SNFs and their home health and hospice partners post-discharge. With Olio, a decline in patient progress can be caught early, and the SNF can intervene to bring the patient back to their building instead of the emergency department.
Centralizing these processes reduces avoidable hospital readmissions, improves quality metrics, and reduces the risk of costly CMS F-Tag penalties.
Data & Insights
Olio converts operational and clinical activity into actionable data, with a sharp focus on what drives growth and performance today. Operators gain a single, trusted view into referral acceptance and denial patterns, lead times from referral to decision, home health partner performance, payer mix, and workforce efficiency — enabling them to benchmark facilities, scale best practices, and intervene before issues escalate.
See How Olio Compares
Capability
Exacare
Clinware
Flax
Inbound and outbound referral acceptance and denial patterns
Engagement measures
Facility benchmarking across your portfolio
Home health and hospice partner performance
Post-discharge outcomes and 30-day readmissions
Data to win preferred network status with referral sources
Used upstream by payers, hospitals, and post-acute providers on one platform
Coordinate with ACOs and TEAM model hospitals in the same platform
Managed care concurrent review with UM/CM teams
Inbound referral intake from any portal, with screening on custom facility criteria and complete safety screening
High-cost medication flagging and complete insurance verification, including eligibility and benefit days
PDPM estimate
In- and out-of-network tracking
Managed care contracts
Occupancy management and discharge planning
Bed management and visual bed board
Internal messaging, tagging, and assignment tracking
Outbound referral notifications via secure email
Two-way, in-platform coordination with every home health and hospice partner
Patient tracked past placement through the full episode, with documented transition of care
Safe Return post-discharge workflow
Track service refusals and start of care
Visibility to patient progress
Enterprise security
Mobile-optimized experience
EHR integrations with PointClickCare and MatrixCare
$500 per building per month
Full capability
Confirmed absent
Partial, or not found in public materials
Competitor columns reflect public product materials as of 10/01/2026. Partial means only part of the capability is documented
Software you can trust
Designed for Healthcare
Olio is fully HITRUST and HIPAA compliant, with robust technical controls and a repeatable, transparent security posture. Discover our approach to safeguarding care coordination — then explore even deeper controls, documentation, and attestations via our Trust Portal
Visit Trust Portal
Integrations
Olio works with the tools you already use
Olio is built to work across your entire care network, not replace it. Instead of being another separate software that gets patched around workflows, Olio seamlessly integrates into your systems to maximize ease of use. Curious if we can integrate with your organization's tools? Just reach out! We work to add more integrations to Olio every day.
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Don't just take our word for it
Frequently Asked Questions
What is care coordination software for skilled nursing facilities?
Care coordination software for skilled nursing facilities helps a SNF manage inbound referrals, census, and outbound referrals in one place. Olio was built for that work, and it also tracks patients after they leave your building, so your team can see how they're doing at the next level of care.
What software do skilled nursing facilities use besides an EHR?
Most skilled nursing facilities run on an EHR such as PointClickCare or MatrixCare, along with hospital referral portals, billing, and staffing tools. Olio adds the coordination layer between those systems: inbound referrals, census management, outbound referrals, and outcomes data. It integrates with PointClickCare and MatrixCare so your census and patient information stay current.
What is SNF referral management software?
SNF referral management software helps a facility receive, review, and respond to inbound referrals, and send outbound referrals to the next level of care. In Olio, inbound referrals from portals, fax, and email come into one place, Olio checks eligibility and safety, and an AI summary flags each inbound referral against your facility's criteria. Your team also coordinates outbound referrals to home health and hospice partners digitally.
How does Olio use AI for skilled nursing admissions?
Olio's AI turns dense referral packets into a clear summary and flags each inbound referral against your facility's admission criteria with a red, yellow, or green rating, so your admissions team can make faster, more confident decisions. Every summary is based only on the documents provided, and your team can hover over a citation to see the source in the original PDF. Your team still makes the admission decision, and Olio keeps a digital audit trail.
What are the steps in the SNF referral process?
The SNF referral process usually moves through receipt of the inbound referral, clinical review, insurance and eligibility checks, a bed and staffing check, the admission decision, and a response to the referring hospital. Olio supports those steps for inbound referrals and keeps going after the decision, with census management, outbound referrals, and post-discharge visibility.
How do I manage outbound referrals to home health and hospice?
Olio lets your team send and manage outbound referrals to home health and hospice partners digitally, with two-way coordination and a status view for every patient, in place of phone calls, faxes, and non-secure email. Olio was the first platform to bring digital outbound referrals to skilled nursing facilities, launching in June 2025 with 69 American Senior Communities facilities. Each outbound referral is time-stamped, so your team has a record of when it was sent and what happened next. After the patient leaves, your team can follow progress, including service refusals, start of care, and 30-day readmissions.
What is SNF census management software?
SNF census management software shows a facility's current and projected occupancy so the team can plan admissions and staffing. Olio's census management includes a discharge calendar of every projected discharge, who is leaving, where they're going, and the status of their outbound referral. A two-week view of patient-level discharge data helps your team catch weekend and cross-week bottlenecks and forecast staffing.
How can a skilled nursing facility get more inbound referrals from hospitals?
Hospitals track how a skilled nursing facility performs on measures such as 30-day readmission rate, length of stay, and referral response time. Olio Insights shows your readmission rates by referring hospital and health plan, along with how your home health and hospice partners perform after discharge, so your team can bring data to hospital referral-partner meetings instead of anecdotes. Many referral tools focus on speed, and Olio adds the outcomes data that helps you make the case for more referrals.
How does Olio work with PointClickCare and MatrixCare?
Olio integrates with both. With PointClickCare, Olio loads your initial census, keeps patient information current, and flags when a patient leaves the PointClickCare census. With MatrixCare, Olio receives a census feed and real-time admission and discharge notifications. Olio also retrieves referral and discharge documents from both systems, and your team can ask about other systems.
How does Olio compare with other SNF referral and admissions platforms?
Platforms such as Exacare, Clinware, and Flax can screen inbound referrals, and Olio does that too. Olio has also coordinated outbound referrals for skilled nursing facilities since June 2025, and it covers census management and the outcomes data that hospitals and health plans ask for, all in the same platform. We publish a feature-by-feature comparison for each: Olio vs Exacare, Olio vs Clinware, and Olio vs Flax.
What results have skilled nursing facilities seen with Olio?
One Olio client increased occupancy by 10%, which equals about $1.8M in additional annual revenue for a 100-bed facility. One client reduced average length of stay by 11% in its first year. Olio estimates the combined impact at about $4M in improved annual financial performance for a 100-bed facility, based on data from a client operating more than 100 locations compared with industry benchmarks.
Is Olio secure and HIPAA compliant for skilled nursing facilities?
Yes. Olio is HIPAA compliant and HITRUST certified. Data at rest is encrypted, data in transit uses TLS 1.2 or higher, and access is role-based and enforced with SSO and MFA. Documentation and attestations are available in Olio's Trust Portal.
